- Standard In-Stock orders received and processed by 3:00 pm EST Monday-Friday will ship the same day via Federal Express Ground.*
- Orders received and processed after 3:00 PM EST will ship the following business day.
- After the item leaves the warehouse we will email you a tracking number so that you may follow its delivery.
Business Days are Monday-Friday, excluding observed holidays. FedEx residential ground service deliveries are made only Tuesday through Saturday (except holidays).
Shipping and Handling Policies
A one time handling fee of $8.95 will be added to the total upon checkout. Multiple shipments on the same order will be charged only one $8.95 handling fee.
Standard Orders (those orders that do not include items that are overweight, oversized or require special shipping regulations) will be shipped via Federal Express Ground and will be delivered between one and five (1-5) business days. Orders may arrive in multiple packages and on separate days, depending on type and volume of product ordered. At this time, THE POOL CENTERS does not offer any expedited shipping options.
DROP SHIP IN-STOCK ORDERS
Drop Ship Orders (include items that are overweight, oversized or require special shipping regulations) ship from our supplier's warehouse via Federal Express Ground directly to you. Please allow 3-5 business days after your order has been processed for your order to leave the warehouse. After the product leaves their warehouse, we will email you a tracking number so that you may follow its delivery progress. At this time, THE POOL CENTERS does not offer any expedited shipping options on drop ship orders.
SPECIAL OR CUSTOM ORDERS
Special or Custom orders are ordered for, or manufactured to, specifications exclusively for the purchaser. These orders will be shipped via Federal Express Ground directly to you from the manufacturer's warehouse. Please allow 7-10 business days after your order has been processed for your order to leave their warehouse. After the product leaves their warehouse, we will email you a tracking number so that you may follow its delivery progress. Please be aware that the delivery time may be extended during the busiest time of the year due to consumer demand. At this time, THE POOL CENTERS does not offer any expedited shipping options on special or custom orders.
MOTOR FREIGHT CARRIER ORDERS
items will be shipped by a motor freight carrier. Customers purchasing items requiring delivery by truck will be notified in advance of shipment by a customer service representative. You should expect your truck delivery within fourteen (14) days from the date of shipment between 8 AM - 5 PM EST Monday to Friday. There is a four (4) hour window for delivery. A customer's signature is required and it is the customer's responsibility to offload and unpack the freight. If for some reason the order cannot be delivered or the order is refused a 20% restocking fee will apply and the original handling fee will not be refunded.